TCEG possesses deep expertise in database recovery, networking, and UNIX troubleshooting. For instance, if an Octel voicemail system is connected to a SCO UNIX system through the SYNC port on the Octel, TCEG can:

• Troubleshoot wiring connectivity issues
• Troubleshoot application-level issues
• Troubleshoot Octel configuration issues
• Troubleshoot database issues pertaining to the integration applications. Including Ingres, DB2, Berkeley DB, and recovery of other databases.

Octel systems are often used in business voicemail, and it is sometimes the case that custom integration devices were created a long time ago which require periodic maintenance or repair.  Due to its wide-ranging experience with UNIX and networking issues, TCEG can be of great assistance in the process of troubleshooting, diagnosing, and repairing problems having to do with Octel and UNIX integration.

In addition, this type of support can be provided ON-SITE in cities such as Vancouver or Toronto, or elsewhere in the United States.  But before on-site support is required, remote support can often be provided through serial console access or network access.

Even in highly secure network environments, it is often possible to dial-out in order to obtain the capability for remote support.  TCEG's highly trained specialists can talk your technicians through any UNIX configuration issues needed to obtain this result.

For more information please click here to contact TCEG.